How sakra Loyalty Points Work
Every wager you place on our sakra platform generates loyalty points. The point rate varies by product type. Football sportsbook wagers—Liga 1 matches, Piala Indonesia fixtures, Piala AFF tournaments, Champions League games—earn points at a standard rate. Live-casino tables (blackjack, roulette, baccarat, Dragon Tiger) earn points at a slightly higher rate per unit wagered. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and esports markets (Mobile Legends, Free Fire, PUBG Mobile) each carry their own point multipliers.
Points accumulate in your account automatically. You do not need to opt in or activate anything—every verified wager contributes. Your account dashboard displays your current point balance, tier status, and progress toward the next tier threshold. Points never expire as long as your account remains active.
Point redemption options
Accumulated points convert into account credits at a fixed exchange rate. You can redeem points directly through your account settings—select your desired amount, confirm, and the credit deposits into your playable balance. There is no minimum redemption threshold, though larger redemptions may take a few hours to process.
Points can also be applied toward exclusive perks. Higher-tier members unlock access to special tournaments, invitation-only markets during major events (Champions League finals, Piala AFF semifinals), and priority customer support. Some tiers offer bonus point multipliers during specific periods—for example, double points during Idul Fitri or Idul Adha holidays, or during major football tournaments.
Points are non-transferable
Loyalty points belong to your sakra account only. You cannot transfer points to other users, sell them, or use them outside our platform. Points are forfeited if your account is closed or suspended.
Tier Structure and Benefits
Our sakra Loyalty Program features four tiers: Bronze, Silver, Gold, and Platinum. You begin at Bronze upon account creation. As you accumulate points, you progress through each tier. Tier status is determined by your total lifetime points—once you reach a threshold, you maintain that tier for the remainder of the calendar year. At the start of each new year, tier status resets based on your activity in the prior year.
Bronze members (entry level) earn standard point rates across all products. Silver members unlock a point multiplier—typically rules—on all wagers. Gold members receive 1.5x multipliers and gain access to exclusive football markets during major tournaments. Platinum members (highest tier) enjoy 2x point multipliers, priority withdrawal processing, and dedicated account support.
Tier-specific perks
Each tier unlocks distinct benefits beyond point multipliers. Silver members receive priority email support—our team aims to respond within one business day. Gold members gain access to a dedicated support channel and can request account reviews or withdrawal expediting. Platinum members receive multilingual support, account recovery assistance, and invitations to exclusive events during major tournaments like Champions League knockout rounds or Piala AFF finals.
All tiers benefit from our standard payment options: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet. Higher tiers may see faster processing on withdrawals—Platinum members typically see payouts within standard windows, while lower tiers may experience slight delays during peak periods.
Loyalty Program and Account Verification
Your sakra account must pass standard verification before loyalty points are credited. We request government ID, proof of address, and payment-method confirmation. Once verified, all wagers—past and future—contribute to your loyalty balance. If your account is flagged during verification, points are held pending review; they are credited once verification completes.
Account suspension or closure forfeits all accumulated points. If your account is temporarily restricted due to fraud investigation or compliance review, points remain frozen until the review concludes. Our sakra compliance team will notify you of any account status changes and the impact on your loyalty balance.
Loyalty points and withdrawals
Loyalty points are separate from your playable balance. When you redeem points into account credits, those credits become part of your playable balance and are subject to standard withdrawal rules. If you withdraw funds, your loyalty points remain in your account—they are not deducted. However, if you request a full account closure, all points are forfeited.
During major holidays like Idul Fitri or Idul Adha, point accrual may accelerate if we run bonus multiplier campaigns. These are announced in advance through your account dashboard and email. Bonus multipliers apply only during the specified period and do not carry forward.
Loyalty Program Strengths
- Automatic point accrual on all wagers
- Tier progression unlocks tangible benefits
- Points never expire while account is active
Program Limitations
- Points forfeited if account is closed
- Tier status resets annually
- Points cannot be transferred or sold
Loyalty Program Across Cities and Payment Methods
Our sakra Loyalty Program operates uniformly across all supported regions. Users in Jakarta, Surabaya, Bandung, and Medan earn points at identical rates and access the same tier structure. Regional payment preferences do not affect loyalty accrual—whether you fund your account via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, your points accumulate identically.
Tier benefits, including support priority and exclusive market access, are available to all members regardless of location or payment method. During regional events—Liga 1 matchdays, Piala Indonesia tournaments, or Piala AFF fixtures—all tiers can access the same markets; higher tiers simply receive bonus point multipliers and priority support if issues arise.