sakra Privacy Policy
This page describes what we collect when you use sakra and how we keep that data protected. We process personal information to operate our sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League markets), live-casino tables, and slot games. We use encryption, secure servers, and standard privacy safeguards to prevent unauthorised access.
Our sakra privacy practices comply with applicable data-protection law. We do not sell user data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud-prevention providers, and where legally required. This policy outlines your rights and our obligations.
We update this policy periodically. Continued use of sakra after updates means you accept the new terms. If you have questions about how we handle your data, contact us through the channels listed at the end of this page.
What Data We Collect on sakra
When you sign up for sakra, we collect your email address, full name, date of birth, and phone number. During account verification (KYC), we request government ID, proof of address, and payment-method details. We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations.
As you use our sakra platform, we record your wager history, betting preferences, deposits and withdrawals, login timestamps, device information (IP address, browser type, operating system), and account-activity logs. We also capture cookies and similar identifiers to recognise you across sessions and to understand how you navigate our platform.
Automated data collection on sakra
Our sakra servers automatically log your IP address, device type, and browser details. We use this to detect suspicious activity, enforce account restrictions, and troubleshoot technical issues. If you place a wager on a Liga 1 match or access a live-casino table, that activity is timestamped and stored in your account history.
We may use third-party analytics providers to understand general platform usage patterns—for example, which markets (Champions League, Piala AFF) are most popular, or how users navigate between sportsbook and live casino. This data is aggregated and anonymised; we do not tie individual analytics to your personal identity.
Our sakra servers may be located outside your country
We store data on servers that may be located outside Indonesia. By using sakra, you consent to your data being processed and stored in these locations. We apply encryption and access controls uniformly regardless of server location.
How We Use Your Data
We use your sakra data for these primary purposes: operating your account, processing deposits and withdrawals, verifying your identity, detecting and preventing fraud, complying with legal and regulatory requirements, and improving our platform. We do not use your data for marketing purposes unless you explicitly consent.
Our sakra support team accesses your account data to answer questions, troubleshoot technical issues, and review disputes. Our compliance team reviews account history and KYC documents when flagging suspicious activity or processing large withdrawals. We retain your data for as long as your account is active, plus a retention period as required by law (typically several years after closure).
Our sakra payment processor relationships
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), those providers receive your payment details and transaction amount. We do not store your full payment-card numbers or passwords on our sakra servers. Payment processors may retain transaction records according to their own privacy policies and banking regulations.
We also share anonymised transaction data with fraud-prevention services to detect money laundering and account takeover attempts. These services do not retain your personal details; they analyse patterns across many platforms to flag suspicious behaviour.
Your Rights and Our Obligations
You have the right to request a copy of the data we hold about your sakra account. You can ask us to correct inaccurate information (for example, if your address is outdated). You also have the right to request deletion of your data, though we may retain limited information for legal compliance or to settle outstanding account balances.
To exercise these rights, contact our sakra support team via email or in-app help. We will verify your identity before responding. We aim to respond to data-access requests within a reasonable timeframe, typically within one business week.
Cookies and tracking on sakra
Our sakra platform uses cookies to store your login session, remember your preferences, and detect repeated access patterns. We also use pixels and similar identifiers to track your activity within our platform. You can disable cookies in your browser settings, though this may affect your ability to stay logged in to sakra.
We do not use cookies to track you across other websites. Our tracking is limited to the sakra domain. Third-party services we use (such as analytics providers) may set their own cookies; their privacy practices are governed by their own policies, not ours.
Our sakra Data Security Practices
We use standard encryption (SSL/TLS) to protect data transmitted between your device and our sakra servers. Account passwords are hashed using industry-standard algorithms and never stored in plain text. Our servers run firewalls and intrusion-detection systems to prevent unauthorised access.
Access to your sakra account data is restricted to authorised staff who need that information to perform their duties. Our compliance and support teams have different permission levels—for example, support staff can view your account history but cannot initiate withdrawals without compliance review.
Data breach notification on sakra
If we discover a security breach that exposes your personal information, we will notify you through your registered email address and account dashboard. We will also notify relevant authorities if required by law. Our sakra security team investigates all breaches, takes corrective action, and communicates findings to affected users.
Contact Us About Your Data
For questions about our sakra privacy practices, data access requests, or to report a suspected breach, contact our support team via in-app help or email. We provide support in English and local languages. Our team will direct your request to the appropriate department and respond within standard timeframes.
Your continued use of sakra means you accept this privacy policy. We may update this policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes through email and in-app notification. Services are available only where local law permits.